About Us

How do I place an order online?
Browse our product catalog to find the battery pack(s) you need. Follow the simple steps to add items to your cart and complete checkout. Once your order is placed, you'll receive an email confirmation. A second email will be sent with tracking details once your order ships.

Is my order safe on this site?
Yes, your order is completely secure. We use industry-standard 128-bit SSL (Secure Socket Layer) encryption and firewall-protected servers. All data transmitted during checkout is encrypted.

How do I check if a product is available?
Please call us at (978) 562-4300 for real-time product availability. We're happy to help.

How will I know if my order has shipped?
We’ll email you a shipping confirmation along with the UPS tracking number once your order ships. If you have any questions, feel free to call us.

How do I cancel my order?
Call us immediately at (978) 562-4300 or email us with the subject “Cancel Order,” including your full name and order number. If your order has already shipped, we cannot cancel it—but you may return it according to our Return Policy.

What happens if an item is backordered?
If an item is not in stock, we’ll notify you by email with an estimated ship date. In-stock items will ship immediately, and the rest will follow as soon as available.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, and Apple Pay. For institutions and large businesses, we also accept checks and EFT (electronic wire transfer).

Are your batteries refurbished or new?
All Artisan Power battery packs are 100% brand new. They’re manufactured in ISO 9001-certified facilities and often exceed OEM specs in performance and capacity.

What battery cells do you use?
Unless otherwise noted, we use high-quality Panasonic Japanese cells, known for their performance and reliability.

Why are your prices so low?
Because we manufacture our own batteries, we eliminate middlemen and pass the savings to you. We also reduce costs by minimizing returns through strict quality control and premium components.

Are your products as good as OEM batteries?
Yes. Our compatible battery packs match or exceed OEM performance, often at up to 70% less than OEM list prices. We also offer longer warranties in many cases.

What is the shelf life of your battery packs?
When stored properly, our battery packs have a shelf life of up to 2 years.

Do your products come with a money-back guarantee?
Yes. All products come with a 30-day money-back guarantee. If unsatisfied, you may return opened one set only; the rest must be unopened in original packaging to qualify. After 30 days, defective products are eligible for replacement only, up to 12 months.

How much can I save with Artisan Power batteries?
Our batteries cost significantly less than OEM—often by 50–70%—and last longer due to premium components. This results in major long-term savings.

How do I recycle Artisan Power batteries?
You can recycle used lithium-ion, NiMH, and NiCd batteries at any RBRC collection site (www.call2recycle.org) or return them to us prepaid. For questions, call 1-800-822-8837.

When will my order ship?
Orders placed by 3:00 PM EST (Mon–Fri) ship the same day. Orders placed after that time ship the next business day. We are closed on weekends and federal holidays.

What are your shipping rates?
Ground shipping is free for U.S. orders over $100. Orders under $100 are charged a flat rate of $7.99. Rates apply to the continental U.S. only.

Where do you ship?
We ship throughout the U.S. International shipping is subject to lithium battery restrictions. For details, see our [Shipping & Returns] page or contact us.

What shipping methods do you offer?
Standard (3–10 business days) and Expedited (1–3 business days) are available at checkout. Additional options can be arranged by calling us at (978) 562-4300.

What is OEM? Do you sell OEM products?
OEM stands for Original Equipment Manufacturer. While we do not sell OEM batteries, our compatible battery packs are designed to meet or exceed OEM standards—at a fraction of the price.

What do “compatible,” “replacement,” or “aftermarket” mean?
These terms refer to brand-new batteries made by third-party manufacturers (like us) to match OEM specs. Our ISO 9001-certified plants use high-grade materials to ensure performance, safety, and savings.

Will using a replacement battery void my device warranty?
Absolutely not. The Magnuson-Moss Warranty Act protects your right to use third-party parts without voiding your warranty.

Can your battery packs damage my device?
No. All our batteries are made in ISO 9001-certified plants and tested to meet or exceed OEM standards. If you have any concerns, we're happy to address them.

Warranty
Artisan Power warrants its products to be free from defects in material and workmanship:

1. For a period of up to 12 months from the date of initial invoice. Artisan Power will, subject to inspection, repair or replace a defective battery pack with a replacement unit.
2. A battery pack containing 80% of original capacity, after 12 months of use is considered normal and is not subject to warranty replacement.
3. This warranty is not valid if the lot code or label is removed or if the battery pack has been modified, improperly charged, improperly installed, neglected or misused in any way.
4. Warranty returns must be accompanied by a Return Merchandise Authorization (RMA) number.This can be obtained by contacting your Sales Representative our Customer Services Department.        Safety Shipping Policy must be in place for all shipments back.
5. International Warranty Information: Warranty coverage for the majority of items we sell is valid only in the USA. Freight charges to return items for warranty service, as well as the return shipping back to your international location is the responsibility of the purchaser. Items returned for service must state "returned goods for repair" on the return air waybill or US import customs duties will apply and will be added to your return shipping bill.

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please email us (sales@artisanpower.com) with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

How can I get a refund?
If you're not satisfied with a product, return it within 30 days for a full refund or replacement. After 30 days, defective items are eligible for replacement only (within 12 months of purchase). Shipping costs are non-refundable unless we shipped the wrong item. Refunds are processed within 10 business days via the original payment method.

Do you offer government discounts?
Yes. We offer volume discounts for government and government agencies. We are listed on GSA and you can purchase directly under our contract number or with us.

Do you develop custom battery packs?
Yes! Please reach out to us with specs and estimated quantities and we can work with you to build a custom battery pack.

Can you develop batteries that I don't see in your catalogue?
Of course. Please reach out to us to get more information: sales@artisanpower.com